Refund Policy

Introduction to Our Refund Policy

At Stock and Media, we prioritize customer satisfaction above all. That’s why we have implemented a straightforward 14-day refund policy for all website stock and media purchases. This policy ensures that our customers can shop with confidence, knowing that their investment is protected.

Eligibility for Refunds

To be eligible for a refund, you must request it within 14 days of your purchase. The item must be in its original condition, and you should have proof of purchase. This applies to all of our digital products available on our website. Our goal is to make the refund process as seamless as possible for you.

Exceptions and Special Cases

There are a few exceptions to our 14-day refund policy. Items marked as ‘final sale’ or ‘non-refundable’ are not eligible for returns. Additionally, any product that has been downloaded or accessed and has been used for more than 3 days cannot be refunded. However, if there is an issue with the product itself, please reach out to us, and we will address it on a case-by-case basis.

How to Request a Refund

If you need to request a refund, please contact our customer service team through our ‘Contact Us’ page. Provide your order number and the reason for the refund request. Our team will review your request and respond within 48 hours. If your refund is approved, the amount will be credited back to your original payment method within 5-7 business days. Refunds go through your provided PayPal Account. We highly recommend you to create one before requesting a refund.

Conclusion

We hope that our 14-day refund policy provides you with peace of mind while shopping on our website. If you have any questions or concerns, please don’t hesitate to contact our customer service team via billing@stockandmedia.com .We are here to ensure your satisfaction and to assist you with any issues you may encounter.